We strive to provide you with high-quality products and exceptional service. Please review our refund policy below:

1. Non-refundable Products: In general, products sold are not refundable.
2. Defective Products: We strive to ensure that every product you receive meets our high quality standards. If, however, you receive a defective product, we are happy to offer an exchange. Should you find a defective product, please email us at kollektivsg@gmail.com within 3 working days upon receiving the parcel. In your email, please provide your order details and a description of the defect.
3. Eligibility for Exchange or Refund: Exchange or refund requests for defective products will be evaluated on a case-by-case basis. We may require photographic evidence or further information to assess the defect.
4. Resolution Process: Upon receiving your exchange or refund request, our customer service team will review your case and provide further instructions on the resolution process. This may include arranging for the return shipment of the defective item and issuing a replacement or refund accordingly.
5. Return Shipping: If a return shipment is required for a defective product, we will provide a prepaid return label for your convenience.

We value your satisfaction and are committed to resolving any issues promptly. If you have any questions or concerns regarding our refund policy, please feel free to contact us at kollektivsg@gmail.com.

Thank you for shopping with us!